Terms of service
Article 1. Purpose
The purpose of these Global Terms of Use is to set forth the rights, obligations, responsibilities, and procedures between THUG CLUB Co., Ltd. (the ‘Company,’ ‘we,’ ‘us,’ or ‘our’) and users who access or use the Company’s official online store for international transactions, including product browsing, account registration, order placement, payment, shipping, returns, refunds, and related services.
Article 2. Scope of Application
1. These Terms apply to users who access or use the Company’s global online store, including users who place orders for delivery outside the Republic of Korea or make payments in currencies other than Korean Won.
2. For domestic Korean transactions, the Company’s Korean Terms of Use may apply separately.
3. If any provision of these Terms conflicts with mandatory consumer protection laws applicable in the user’s country or region of residence, such mandatory laws shall prevail to the extent of the conflict.
4. These Terms are provided in English for global customers. If the Company provides translations in other languages, such translations are provided for convenience only. In the event of any inconsistency, the English version shall prevail for global transactions, unless mandatory applicable law requires otherwise.
Article 3. Definitions
For the purposes of these Terms:
1. ‘Store’ means the official online store operated by the Company, including www.thugclub.com and any related domains, subdomains, or applications operated by the Company.
2. ‘User’ means any person who accesses or uses the Store.
3. ‘Customer’ means a User who places an order through the Store.
4. ‘Registered Customer’ means a User who creates an account with the Store.
5. ‘Guest’ means a User who uses the Store without creating an account.
6. ‘Products’ means apparel, accessories, footwear, bags, jewelry, lifestyle goods, collaboration items, limited drop items, pre-order items, customized products, or other goods sold through the Store.
7. ‘Global Customer’ means a Customer whose delivery address is outside the Republic of Korea or whose transaction is processed through an international payment or shipping method.
8. ‘Order’ means a Customer’s request to purchase Products through the Store.
9. ‘RMA’ means Return Merchandise Authorization, which is the Company’s prior approval process for international returns.
Article 4. Company Information
The Store is operated by:
Company Name: THUG CLUB Co., Ltd.
Representative: Jiyul Kwon
Business Registration Number: [774-81-02506]
E-commerce Permit Number: [2022-서울용산-0992]
Address: 1F, 43 Hoenamu-ro, Yongsan-gu, Seoul, Republic of Korea, 04344
Customer Service Email: cs@thug-club.com
Customer Service Phone: [82+02-792-0207]
The Company may display the above information and these Terms on the Store or through a link accessible from the Store.
Article 5. Amendment of Terms
1. The Company may amend these Terms to the extent permitted by applicable law.
2. If the Company amends these Terms, it will announce the effective date and reason for amendment on the Store at least seven days before the effective date.
3. If the amendment is materially disadvantageous to Customers, the Company will provide notice at least 30 days before the effective date, where reasonably possible.
4. Continued use of the Store after the effective date of amended Terms may be deemed acceptance of the amended Terms, unless prohibited by applicable law.
5. Customers who do not agree to amended Terms may stop using the Store or request account termination.
Article 6. Services
The Company provides the following services through the Store:
1. Product information and online sales;
2. Account registration and customer management;
3. Order placement, payment, shipping, returns, and refunds;
4. Customer service;
5. Promotional codes, coupons, campaigns, and events;
6. Limited drops, collaborations, pre-orders, and customized sales;
7. Other services provided by the Company.
The Company may modify, suspend, or discontinue all or part of the services due to operational, technical, legal, business, or force majeure reasons.
Article 7. Account Registration
1. Users may create an account by entering the required information and agreeing to these Terms and the Company’s Privacy Policy.
2. The Company may refuse or suspend account registration if the User provides false, incomplete, or inaccurate information; uses another person’s identity or payment method; is under the minimum age required by applicable law; has previously violated these Terms; is suspected of abnormal transactions, bot activity, bulk purchasing, resale activity, or abuse of the Store; or if the Company reasonably determines that registration is inappropriate.
3. Customers are responsible for maintaining the confidentiality of their account ID and password.
4. Customers must promptly update their account information if any information changes.
Article 8. Age Restriction
1. The Store is not intended for children under the age of 16.
2. If a minor places an order without the consent of a parent or legal guardian where such consent is required by applicable law, the minor or the legal guardian may have the right to cancel the contract in accordance with applicable law.
3. The Company may cancel an order or restrict account use if the Company reasonably determines that the transaction was made by a minor without required legal consent.
Article 9. Account Termination and Suspension
1. Registered Customers may request account termination at any time through the Store or Customer Service.
2. The Company may restrict, suspend, or terminate an account if the Customer provides false information, uses another person’s account or payment method, infringes rights, disrupts the Store, repeatedly cancels or returns orders abusively, uses bots or automated tools, engages in bulk purchasing or suspected resale, abuses Company staff, or violates these Terms or applicable law.
3. Where reasonably possible, the Company will notify the Customer of the reason for restriction, suspension, or termination and provide an opportunity to respond.
4. The Company may retain certain account information after termination where necessary to comply with applicable law, prevent fraud or abuse, resolve disputes, or enforce these Terms, in accordance with the Company’s Privacy Policy.
Article 10. Order Process
Customers may place an order through the following or similar process: search and select Products; select size, color, option, and quantity; enter Customer and shipping information; confirm Product details, price, shipping fee, duties/taxes notice, return policy, and applicable restrictions; select payment method and currency; agree to applicable terms and policies; and submit order and complete payment.
The Company will provide key transaction information in a reasonably clear and understandable manner before the Customer completes the order.
Article 11. Formation of Purchase Contract
1. An order is deemed accepted when the Company sends an order confirmation or payment confirmation to the Customer.
2. The Company may refuse, cancel, or limit an order if the order information is false, incomplete, or inaccurate; the Product is out of stock or discontinued; the listed price, discount, inventory, or Product information contains an obvious error; payment authorization fails; the order is suspected to be made by bots, automated tools, resellers, or bulk purchasers; the order is placed for a restricted country or region; customs clearance is clearly impossible or highly likely to be rejected; or the Company reasonably determines that accepting the order is inappropriate.
3. If the Company cancels an order after payment, the Company will refund the amount paid in accordance with these Terms and applicable law.
Article 12. Payment
1. The Company may support payment methods including credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.
2. Available payment methods may vary depending on the Customer’s country, currency, device, payment provider, or operational circumstances.
3. Payment processing is subject to the terms and policies of the relevant payment service provider.
4. The Company is not responsible for fees charged by banks, card issuers, payment processors, or currency conversion providers, unless required by applicable law.
Article 13. Prices, Currency, and Exchange Rates
1. Product prices may be displayed in Korean Won, US Dollars, or other currencies supported by the Store.
2. If a Customer pays in a currency different from the Product’s base currency, the exchange rate and any related fees may be determined by the payment processor, card issuer, bank, or Shopify-related payment system.
3. Refund amounts may differ from the original payment amount due to exchange rate fluctuations, card issuer fees, payment processor fees, or bank charges.
4. The Company is not responsible for exchange rate differences or third-party payment fees, unless required by applicable law.
Article 14. Promotional Codes, Coupons, and Store Credits
1. The Company may provide promotional codes, coupons, store credits, or other benefits at its discretion.
2. Such benefits are not cash, cannot be transferred, cannot be resold, and cannot be redeemed for cash unless required by applicable law.
3. Promotional codes, coupons, or store credits may be subject to expiration dates, minimum purchase amounts, Product exclusions, country restrictions, and other conditions.
4. If an order using a coupon or promotion is canceled or returned, the refund amount may be adjusted based on the conditions of the relevant promotion.
5. The Company may cancel, withdraw, or refuse promotional benefits obtained or used through fraudulent, abusive, or abnormal activity.
Article 15. Shipping
1. The Company may provide international shipping to selected countries and regions through third-party carriers and logistics partners.
2. Shipping availability, estimated delivery time, shipping fees, and carrier options may vary depending on the destination, Product, order value, and operational circumstances.
3. Unless otherwise stated on the Product page or checkout page, the Company will take reasonable steps to process shipment within the timeframe indicated at checkout or within the timeframe separately notified to the Customer.
4. Estimated delivery dates are not guaranteed and may be affected by customs clearance, carrier delays, weather, holidays, strikes, local delivery conditions, payment verification, or force majeure events.
5. The Company is not responsible for delivery delays caused by customs procedures, import restrictions, carrier issues, incorrect shipping information, or the Customer’s failure to respond to carrier or customs requests.
Article 16. Change of Shipping Information
1. Customers may request changes to shipping information before the order enters the ‘Preparing Shipment’ status.
2. Once an order has entered the ‘Preparing Shipment’ or ‘Shipped’ status, changes to shipping information may not be possible.
3. If a Customer enters an incorrect or incomplete shipping address, phone number, email address, or customs-related information, the Customer may be responsible for delivery failure, delay, return shipping costs, customs charges, and other related costs.
Article 17. Duties, Taxes, and Customs
1. Unless otherwise stated at checkout or on the Product page, international orders are shipped on a DAP/DDU basis by default.
2. Customs duties, import taxes, VAT, customs clearance fees, brokerage fees, local handling fees, and any other charges imposed by the destination country shall be borne by the recipient.
3. If the Company offers a DDP or duty-prepaid option, the applicable terms will be stated at checkout or on the relevant Product page.
4. Customers are responsible for complying with import laws, customs regulations, and local requirements of the destination country.
5. The Company is not responsible if a Product is delayed, detained, rejected, confiscated, or returned due to customs procedures, import restrictions, unpaid duties or taxes, or the Customer’s failure to provide required information.
Article 18. Failed Delivery and Refused Delivery
1. If a shipment cannot be delivered because of an incorrect or incomplete address, recipient absence, refusal to receive the shipment, failure to pay duties or taxes, failure to complete customs clearance, or failure to respond to carrier or customs requests, the shipment may be returned to the Company or disposed of by the carrier or customs authority.
2. In such cases, the Company may deduct the original shipping fees, return shipping fees, customs charges, carrier fees, handling fees, and other costs incurred from any refund, to the extent permitted by applicable law.
3. If the Product is not returned to the Company due to disposal, loss, customs seizure, or abandonment caused by the Customer’s failure to complete delivery or customs procedures, the Company may be unable to provide a refund, unless required by applicable law.
Article 19. Order Cancellation
1. Customers may request to cancel an order before the order enters the ‘Preparing Shipment’ status.
2. Once an order has entered the ‘Preparing Shipment’ or ‘Shipped’ status, cancellation may no longer be available through the Store and may only be processed through Customer Service if operationally possible.
3. The foregoing does not limit any statutory cancellation, withdrawal, return, refund, repair, replacement, or other consumer rights available under applicable mandatory consumer protection laws.
4. If the Company is unable to provide a Product due to stock shortage, discontinuation, system error, or other reasons, the Company will notify the Customer and provide a refund or other appropriate remedy in accordance with applicable law.
Article 20. No Direct Exchanges
1. The Company does not offer direct exchanges.
2. If a Customer wishes to change the size, color, or Product, the Customer must return the original Product in accordance with these Terms and place a new order.
3. The availability of the desired size, color, or Product is not guaranteed.
4. Nothing in this Article limits any mandatory consumer rights under applicable law.
Article 21. Returns
1. Customers may request a return for eligible Products within fourteen (14) days of receiving the Product, unless a longer period is required by applicable mandatory consumer protection law.
2. For example, customers in certain jurisdictions, including the European Union and the United Kingdom, may have a statutory right to withdraw from an online purchase within a longer period. Such mandatory rights shall apply where applicable.
3. For change-of-mind returns, Products must be returned unused, unworn, unwashed, unaltered, and in the same condition as received, with all original tags, labels, packaging, accessories, dust bags, hangers, boxes, manuals, authenticity cards, and any free gifts included.
4. Returns may be refused if the Product shows signs of wear, washing, alteration, damage, stains, odor, perfume, cosmetics, deodorant, tobacco smell, missing tags or labels, damaged packaging, missing components, or any other condition that makes the Product unsuitable for resale.
5. The Customer is responsible for return shipping costs, customs duties, import taxes, brokerage fees, and other charges incurred for change-of-mind returns, unless otherwise required by applicable law.
6. The Company may refuse a return if the Customer sends the Product without following the required RMA process or if the Product does not meet the return conditions stated in these Terms.
Article 22. Defective, Damaged, Incorrect, or Misdescribed Products
1. If a Product is defective, damaged, incorrect, or materially different from the Product description, the Customer must contact Customer Service within a reasonable period after receipt and provide evidence such as photos, videos, order number, and a description of the issue.
2. If the Company confirms that the issue is attributable to the Company, the Company will provide an appropriate remedy in accordance with applicable law, which may include refund, replacement, repair, store credit, or other remedy.
3. In such cases, the Company will bear reasonable return shipping costs or other costs required by applicable law.
4. This Article does not limit any statutory rights available to Customers under applicable mandatory consumer protection laws.
Article 23. Return Procedure
1. Customers must contact Customer Service at cs@thug-club.com to request return authorization before sending any Product back.
2. The return request must include order number, Customer name and email address, Product name and option, reason for return, and photos or videos if the return relates to defect, damage, incorrect delivery, or misdescription.
3. The Company may provide return instructions, including return address, carrier requirements, packaging requirements, and required documentation.
4. Customers must ship the Product within the timeframe instructed by the Company after receiving return authorization.
5. Products returned without prior authorization may be refused, delayed, or returned to the Customer at the Customer’s expense, unless prohibited by applicable law.
Article 24. Refunds
1. Once the returned Product is received and inspected, the Company will process the refund in accordance with applicable law.
2. Refunds will generally be made to the original payment method.
3. The Company may deduct original shipping fees, return shipping fees, customs charges, unpaid duties or taxes, discounts, promotional benefits, or other costs where permitted by applicable law.
4. Refund timing may vary depending on the payment provider, card issuer, bank, or payment method.
5. If a refund is delayed beyond the period required by applicable law due to the Company’s fault, the Company will comply with any applicable statutory obligations.
Article 25. Non-Returnable or Return-Restricted Products
Returns may be restricted or refused for the following Products, to the extent permitted by applicable law and where properly disclosed before purchase:
1. customized or made-to-order Products;
2. Products altered according to the Customer’s request;
3. intimate, hygiene-sensitive, or sealed Products that are unsuitable for return once opened;
4. Products marked as final sale, archive sale, sample sale, or non-returnable, where such restriction is permitted by applicable law;
5. Products damaged, worn, washed, altered, stained, contaminated, or missing original tags, labels, packaging, or components;
6. Products that cannot be resold due to the Customer’s handling;
7. digital products or services, if any, after performance has begun with the Customer’s consent.
Nothing in this Article limits statutory rights for defective, damaged, incorrect, or misdescribed Products.
Article 26. Limited Drops, Collaborations, Pre-Orders, and Customized Products
1. Certain Products may be sold as limited drops, collaboration items, pre-order items, made-to-order items, or customized Products.
2. Additional terms, including estimated delivery dates, payment timing, quantity limits, cancellation restrictions, return restrictions, and shipping schedule, may be stated on the relevant Product page.
3. If there is a conflict between these Terms and specific terms disclosed on the Product page, the Product-specific terms shall apply to the extent permitted by applicable law.
4. If delivery of a pre-order Product is delayed materially beyond the estimated shipping period, the Company will notify the Customer and provide options in accordance with applicable law.
5. Customized or made-to-order Products may not be eligible for cancellation or return after production has begun, except where required by applicable law or where the Product is defective, damaged, incorrect, or misdescribed.
Article 27. Resale, Bots, and Abnormal Transactions
1. The Company may limit, cancel, or refuse orders that appear to be placed for resale, bulk purchasing, automated purchasing, bot activity, fraudulent activity, or any other abnormal transaction.
2. The Company may impose quantity limits per person, account, household, payment method, shipping address, or IP address.
3. The Company may cancel orders, suspend accounts, refuse service, or take other appropriate measures if the Company reasonably determines that a Customer is disrupting fair access to Products or violating these Terms.
4. This Article does not prohibit lawful personal resale of legitimately purchased Products, but it restricts abusive, automated, fraudulent, or commercial activity that disrupts the Company’s official sales channels or brand operations.
Article 28. User Obligations
Users must not provide false information, use another person’s account or payment method, interfere with Store operation or security, use bots or automated purchasing systems, infringe intellectual property rights, upload unlawful or abusive content, engage in fraudulent orders or chargeback abuse, commercially exploit Store content without authorization, or violate these Terms or applicable law.
Article 29. Reviews, Posts, and User Content
1. Customers may submit reviews, photos, videos, comments, or other content through the Store or related channels where such features are available.
2. By submitting content, the Customer represents that the content is accurate, lawful, and does not infringe the rights of any third party.
3. The Company may remove, hide, edit, or refuse content that is false, misleading, abusive, defamatory, obscene, unlawful, contains personal information, infringes third-party rights, contains advertising or spam, is irrelevant to the Product or service, or violates these Terms or applicable law.
4. By submitting content, the Customer grants the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, translate, distribute, and share such content for Store operation, marketing, promotional, and customer service purposes, subject to applicable law and the Company’s Privacy Policy.
Article 30. Intellectual Property
1. All trademarks, logos, product images, videos, designs, text, graphics, layouts, software, and other content on the Store are owned by or licensed to the Company.
2. Users may not copy, reproduce, distribute, transmit, display, sell, modify, create derivative works from, or commercially exploit Store content without the Company’s prior written consent.
3. Unauthorized use of the Company’s intellectual property may result in civil and criminal liability.
Article 31. Linked Websites and Third-Party Services
1. The Store may contain links to third-party websites, payment providers, carriers, social media platforms, or other services.
2. The Company is not responsible for the content, policies, goods, services, or transactions of third-party websites or services unless required by applicable law.
3. Use of third-party services may be subject to the terms and privacy policies of the relevant third party.
Article 32. Privacy
1. The Company processes personal information in accordance with its Privacy Policy.
2. Details regarding collection, use, storage, transfer, outsourcing, international transfer, destruction, and rights of data subjects are set forth in the Company’s Privacy Policy.
3. By using the Store, Customers acknowledge that personal information may be processed by third-party service providers and transferred internationally where necessary for Store operation, payment, shipping, customer service, marketing, analytics, security, or other legitimate business purposes, in accordance with applicable law and the Privacy Policy.
Article 33. Marketing Communications
1. The Company may send marketing communications only where the Customer has consented or where otherwise permitted by applicable law.
2. Customers may opt out of marketing communications at any time through the unsubscribe link, account settings, or Customer Service.
3. Even if a Customer opts out of marketing communications, the Company may still send non-marketing transactional messages related to orders, payment, delivery, returns, refunds, account security, or legal notices.
Article 34. Disclaimer and Limitation of Liability
1. The Company will use reasonable efforts to provide stable and secure services.
2. The Company is not liable for damages caused by force majeure events; the Customer’s fault, negligence, incorrect information, or violation of these Terms; third-party payment providers, carriers, customs authorities, platforms, or linked websites; or service interruption due to maintenance, technical issues, or security incidents, unless caused by the Company’s intentional misconduct or negligence.
3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intentional misconduct, gross negligence, fraud, or mandatory consumer rights.
Article 35. Damages
If either the Company or a User violates these Terms or applicable law and causes damage to the other party, the responsible party shall compensate the damaged party to the extent required by applicable law.
Article 36. Force Majeure
The Company shall not be responsible for delay, failure, or inability to perform obligations due to events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, epidemics, government restrictions, customs delays, import/export restrictions, carrier disruptions, internet or system failures, platform failures, or other force majeure events.
Article 37. Governing Law and Dispute Resolution
1. These Terms and the use of the Store shall be governed by the laws of the Republic of Korea, unless mandatory consumer protection laws in the Customer’s country or region require otherwise.
2. The Company and the Customer shall first attempt to resolve disputes amicably through good-faith discussions.
3. Any dispute arising out of or in connection with these Terms or the Store shall be resolved by the competent court under the Civil Procedure Act of the Republic of Korea, unless mandatory applicable law provides otherwise.
4. Nothing in this Article limits any mandatory consumer rights or jurisdictional protections available to Customers under applicable law.
Article 38. Notices
1. The Company may provide notices through the Store, email, SMS, messaging services, account notifications, or other contact information provided by the Customer.
2. General notices may be posted on the Store.
3. Notices materially affecting an individual Customer’s transaction may be sent to the email address or contact information provided by the Customer.
Article 39. Customer Service
For questions regarding orders, shipping, returns, refunds, or these Terms, Customers may contact:
Email: cs@thug-club.com
Phone: [82+02-792-0207]
Business Hours: [9 am – 6 pm (KST)]
Return Address: [43, Hoenamu-ro, Yongsan-gu seoul ,korea]
Article 40. Miscellaneous
1. If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable.
2. The Company’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision.
3. These Terms, together with the Privacy Policy, Return Policy, Shipping Policy, and any Product-specific terms disclosed on the Store, constitute the agreement between the Company and the Customer regarding use of the Store.
Supplementary Provision
These Terms are effective as of [2026-06-05].